Josselin DONCKELE
Fraud and Payment officer, Betclic Malta
10 contacts2010 - 2012• Monitoring registrations, deposits and withdrawals.
• Performing random checks on customers’ activity.
• Handling any charge-back issues.
• Involving in the continuous development & improvement of anti-fraud systems.
. To decrease the number of charge-backs and fraud attempts.
2005 - 2010Senior Billing & Technical Support Specialist in the Customer Care department in Dublin. This position involved support in French and English for all of Yahoo!’s services and required high degree of flexibility and a broad knowledge of the products.
Extra responsibilities and project during the time in Yahoo!
• Technical expert for Yahoo EU Mail, Messenger and Sport.
• Point of contact for French Market for EU Customer Care
• Escalating issues and providing solutions.
• Coaching new team members regarding tasks and company procedures.
2004 - 2005Customer Care Agent pour la France et l'Espagne pour les produit Palm One (pda) et Iomega (matériel informatique).
Mes taches étaient :
- mise en place du service clientèle pour le produit Palm One
- support technique pour les utilisateurs (téléphone + mail)
- gestion des stocks
- prises de commandes des fournisseurs et des clients